14-Day Return Window

You may request a return within 14 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition
• In its original packaging
• Complete with all tags, accessories, and included items

To start a return, please contact us at support@shopcocopop.com .

Please do not send any item back before contacting us. We will provide the appropriate return instructions.

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Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs.

If your item is defective, damaged upon arrival, or incorrectly shipped by us, COCOPOP will cover reasonable return shipping costs or provide another appropriate solution.

Damaged or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or video.

Non-Returnable Items

The following items cannot be returned unless defective or incorrectly shipped:

• Gift cards
• Personalized or customized products
• Items that have been used, worn, washed, altered, or damaged after delivery
• Products missing original packaging, tags, or accessories
• Certain hygiene-sensitive products once opened, where applicable

Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after processing for the funds to appear, depending on your bank or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already entered the shipping process may not be canceled and will instead need to follow the return process above.